Is it too late to ring you?

Almost never, and it is the question we are asked first. A van already on the drive, a firm that cancelled, a house half emptied by carloads — all of those are ordinary starting points and none of them needs explaining apologetically.

Why organise a removals site around what people already tried?

Because hardly anybody rings a removals firm first. Most people arrive having attempted something sensible that ran out of road, and the useful conversation starts from where they actually are rather than from a blank page.

We only need half a house moved. Is that worth your time?

Yes, and it is one of the commonest jobs we do. Half a house of furniture after three weekends of carloads is a normal booking, usually a shorter day than people expect, and there is nothing odd about it.

Another firm let us down. Can you cover the date?

We will tell you in the first minute rather than taking your details first. If we cannot do it, you need to know immediately so you can keep ringing, and that is more useful to you than a callback.

Our quote went up. Was that fair?

Sometimes, genuinely. A telephone figure against a bedroom count meets a real house with a loft and a garage in it, and the revised number can be reasonable. We will survey properly and say honestly how ours compares.

What does the word in your domain mean?

Nothing, which is why it appears as a name and nowhere else on this site. It is one of a handful of words this trade uses that sound like a capability without naming one, and there is a section about them on the home page.

A removals firm

Hardly anybody rings a removals firm first

People hire a van. They do three weekends of carloads. They book somebody who lets them down, or accept a figure that goes up, or put everything in a storage unit and stop thinking about it.

Every one of those is a sensible thing to have tried, and every one of them runs out of road at roughly the same place. So this site starts from where you actually are rather than from a blank page.

Get a quote Find where you are

Nothing on this site is written to make anybody feel foolish for having tried something first. It is the normal way this goes.

Five things people say when they ring

And a sixth, which is the best position of all: you have not started yet.

Six starting points

Find the one that describes you

Each page says what usually goes wrong with that approach, what we do from there, and — on more than one of them — the circumstances in which we would tell you to carry on without us.

You tried doing it yourself

Sensible, and it works until the furniture is all that is left.

You tried another firm

Either they went, or the figure did.

You tried a workaround

Which stopped the problem without ending it.

5 It went into storage And now it has to come out again A storage unit is a very good way of stopping a problem and a poor way of solving one. Getting things out is a bigger job than putting them in was, because nobody made a list and it was stacked by whoever had the van.

You have not tried anything

The best position on this page to be in.

6 You have not started Which is the best possible position Genuinely. Everybody else on this list is working around a decision already made, and you are not. This page says what to settle first and, honestly, when a removals firm is not what you need.

More than one applies? That is normal too. Say so in the notes on the quote form and describe where things actually stand.

The usual course of it

What happens next, in each case

Written down mostly so that you can see how ordinary your situation is. The row marked when people call is there for exactly that reason — whatever stage you are at, somebody rang from the same one this week.

1 A self-drive van

“We hired a van and it is not going to fit.”

What actually goes wrong A hire van holds far less than the photograph on the booking page implies, and nobody measures a house before hiring one. The second trip is possible; the third is when people stop.

When people call Usually mid-morning on the day, with the van already on the drive.

What we do Ask what is left rather than what has gone, because that is the actual job now. If the remaining half is furniture and stairs, that is an ordinary booking and we will say when we can do it.
2 Carloads over several weekends

“We have been doing it ourselves but we are stuck with the big stuff.”

What actually goes wrong The small things move easily and the furniture does not move at all. What is left is the sofa, the wardrobe, the bed, the washing machine and the shed — which is the part a firm was always going to be needed for.

When people call Three or four weekends in, with the house half empty and morale lower than it should be.

What we do Quote for what is left, which is usually a shorter day than people fear. Half a house of furniture is a normal job and it does not need apologising for.
3 Booking a firm that did not turn up

“They cancelled on us. Can you do Friday?”

What actually goes wrong Sometimes a genuine breakdown, sometimes a firm that overbooked, and sometimes a figure that was never viable being quietly abandoned. The householder is left with a completion date and no vehicle.

When people call Immediately, and understandably in some distress.

What we do Tell you straight away whether we can cover the date, rather than taking details first. If we cannot, we say so in the first minute so you can keep ringing.
4 Accepting a telephone estimate

“They have just put the price up and we move on Tuesday.”

What actually goes wrong A figure given against a bedroom count meets an actual house. The loft, the garage and the shed were never in it, and the revised number arrives when there is no time left to compare it with anything.

When people call Days before the move, wanting to know whether the new figure is reasonable.

What we do Survey properly and give you a figure built on volume, then tell you honestly how it compares. Sometimes the revised number is fair and we will say so.
5 Putting it all in a storage unit

“It has been in storage for a year and we need it out.”

What actually goes wrong A unit stops a problem without ending it. Nobody made a list, it was stacked by whoever had the van that day, and the things you actually wanted are at the back behind a mattress.

When people call When a new address finally exists, or when the charges stop making sense.

What we do Empty it properly, list what comes out, and deliver into the rooms you name. Where some of it is genuinely for a charity or a buyer, we will take it there rather than to the new house.

If none of the five describes you, the sixth entry does, and it is the one worth being in: you have not started yet.

Including our own

Six words that sound like a capability

None of these means anything on its own, and every one of them appears on removals websites including, in one case, in our own domain name. Each comes with the question that gets you a real answer instead.

Bespoke

What it implies That the service is designed around you specifically.

Ask this instead "What is different about my quotation compared with the one you sent somebody else this morning?"
Tailored

What it implies The same thing as bespoke, and it is used by the same firms.

Ask this instead "Which parts of this figure change if I do more of the packing myself?"
End-to-end

What it implies That nothing is left for you to arrange.

Ask this instead "What is not included — parking, waiting time, materials, disposal?"
Turnkey

What it implies The same as end-to-end, borrowed from a different trade entirely.

Ask this instead "Who does the thing I will be most annoyed about if nobody does it?"
White-glove

What it implies A higher standard of care than the ordinary service.

Ask this instead "What does your ordinary service leave out that this one includes?"
The word in our domain

What it implies Capability, without naming a single capability.

Ask this instead "What will you actually be doing on the day, in order?"

The last entry is ours. The second word in this domain is exactly the kind of word this section is about, and it appears on the site as a company name and nowhere in the writing — not on a service page, not in an answer, not once. Having bought it, the least we can do is not lean on it.

Ask us the same questions you would ask anybody else. A firm that cannot answer them in a sentence each is telling you something useful.

Ask us anything on this list

Abroad

Every route has a first attempt too

People send boxes ahead. They start the paperwork themselves. They assume a status category that turns out to be the wrong one. They accept a figure without knowing whether it is for a shared container or a sole-use one.

The four destinations with their own pages were chosen for exactly that: each has a well-known first attempt behind it, and each page starts from there rather than from a description of the country. We move across Europe by road and worldwide by sea and air besides.

Collections run from every part of the UK mainland, London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh and Bristol included.

Moving abroad

Asked most often

Questions we get at this stage

01
Is it too late to ring you?

Almost never, and it is the question we are asked first. A van already on the drive, a firm that cancelled, a house half emptied by carloads — all of those are ordinary starting points and none of them needs explaining apologetically.
02
Why organise a removals site around what people already tried?

Because hardly anybody rings a removals firm first. Most people arrive having attempted something sensible that ran out of road, and the useful conversation starts from where they actually are rather than from a blank page.
03
We only need half a house moved. Is that worth your time?

Yes, and it is one of the commonest jobs we do. Half a house of furniture after three weekends of carloads is a normal booking, usually a shorter day than people expect, and there is nothing odd about it.
04
Another firm let us down. Can you cover the date?

We will tell you in the first minute rather than taking your details first. If we cannot do it, you need to know immediately so you can keep ringing, and that is more useful to you than a callback.
05
Our quote went up. Was that fair?

Sometimes, genuinely. A telephone figure against a bedroom count meets a real house with a loft and a garage in it, and the revised number can be reasonable. We will survey properly and say honestly how ours compares.
06
What does the word in your domain mean?

Nothing, which is why it appears as a name and nowhere else on this site. It is one of a handful of words this trade uses that sound like a capability without naming one, and there is a section about them on the home page.

More on the questions page — when you already started, when somebody let you down, when the figure moved, when it is in storage, when you have not started, and how we work.

Where are you up to?

Both addresses, roughly what is left, and how much time there is. If you are partway through something already, say so — that is the useful part rather than the embarrassing one.

Get a quote Ask whether it is too late