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You tried another firm · 4

The quote went up

Days before a move, with no time left to compare anything. It is one of the worst moments in a removals job and it usually has an unremarkable explanation behind it.

Send us the document. Sometimes the second figure is the honest one and we will tell you that.

What we will do with it

Read the original figure And work out what service it was actually for.
Check what is excluded Materials, waiting time, parking, disposal — the usual four.
Survey properly ourselves By video where there is no time for a visit.
Give a figure built on volume Rather than on a bedroom count.
Say how the two compare Including when the revised number looks fair.
Not undercut by a margin We quote the job, not the competitor.

Why telephone estimates move

Because a bedroom count is not a volume. A boarded loft, a full garage and a garden store can add half again to what an ordinary house holds, and none of it is visible from the number of bedrooms or from a postcode.

A firm that quotes without seeing a property is guessing in good faith. When the guess meets the house, one of two things happens: the figure moves, or the crew has a very long day and the firm loses money.

The two words worth looking for

Estimate and fixed. An estimate can move and is supposed to be able to. A fixed or guaranteed price should not, provided what you told the firm was accurate.

Which of those you were sent is nearly always written on the document, and it is the first thing to check before deciding whether anybody has behaved badly.

What is usually not in a low figure

Packing materials. Waiting time on completion day. Parking suspensions and permits. And anything needing disposal, which needs a licensed firm rather than a removals one.

None of those is hidden and all four are routinely left out, so two figures for the same house can differ substantially while both are honest.

We will not undercut on principle

If you send us a competitor's revised figure, we will read it and tell you what we think. What we will not do is take a fixed percentage off it, because that is a pricing strategy rather than a quotation.

Sometimes our number is higher than the one that upset you. We would rather say that than win a booking by describing a job we then cannot do properly.

The quote went up

Questions about the quote went up

  1. 01

    Why did the figure go up?

    Usually because a bedroom-count estimate met a house with a loft and a garage in it. That is a guess meeting reality rather than, necessarily, bad faith.

  2. 02

    Was it fair?

    Sometimes genuinely, and we will say so. Send us the document and we will read it and tell you what we think rather than assuming the worst.

  3. 03

    How do we stop it happening again?

    Insist on a survey, and check whether the document says estimate or fixed price. Those two steps remove most of the risk.

  4. 04

    Will you undercut them?

    No. We will quote what the job costs. Taking a percentage off somebody else's number is a pricing strategy, not a quotation.

  5. 05

    What is normally excluded from a low figure?

    Packing materials, waiting time, parking suspensions and permits, and anything needing disposal. All four are commonly left out and none is hidden.

  6. 06

    What if your figure is higher?

    We will tell you it is higher and why. Winning a booking by describing a job we cannot then do properly helps nobody, least of all on the day.

Where are you up to?

Both addresses, roughly what is left, and how much time there is. If you are partway through something already, say so — that is the useful part rather than the embarrassing one.

Get a quote Ask whether it is too late